Shipping policy

Last Updated: July 26, 2026

At LARTINOPET, we are committed to delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy carefully before placing an order.

Order Processing

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Shipping Times

Estimated delivery times are as follows:

  • United States: 5–10 business days
  • Canada: 7–12 business days
  • Europe: 7–15 business days
  • Australia & New Zealand: 8–15 business days
  • Other International Destinations: 10–20 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the selected shipping method.

From time to time, we may offer Free Shipping on eligible orders or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can track your shipment at any time using the tracking link provided in your shipping confirmation email.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Address

Please ensure that your shipping address is accurate before completing your order.

LARTINOPET is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, please contact us immediately. We will do our best to update your address before your order is shipped.

Delayed Deliveries

While we strive to deliver all orders on time, delays may occasionally occur due to:

  • High order volumes
  • Weather conditions
  • Customs clearance
  • Carrier disruptions
  • Public holidays

We appreciate your patience and understanding in these situations.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date.

Please include:

  • Your order number
  • Photos (if applicable)
  • A brief description of the issue

We will work with the shipping carrier to resolve the matter as quickly as possible.

Split Shipments

If your order contains multiple items, they may be shipped separately depending on product availability and warehouse location.

You will receive tracking information for each shipment.

Delivery Issues

If your tracking information indicates that your package has been delivered but you have not received it, please:

  1. Check around your delivery location.
  2. Ask neighbors or household members.
  3. Contact the shipping carrier.
  4. Contact our customer support team if the issue remains unresolved.

Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

LARTINOPET

📧 Email: lartinopet@gmail.com

We are always happy to assist you and ensure your shopping experience is as smooth as possible.