Refund policy

At LARTINOPET, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all accessories, tags, and documentation.
  • Be accompanied by proof of purchase.

Products that have been used, damaged, or altered after delivery may not be eligible for a refund.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Grooming products
  • Personalized or custom-made items
  • Gift cards
  • Clearance or final sale items

Return Process

To initiate a return:

  1. Contact our customer support team through our Contact page.
  2. Include your order number and the reason for your return.
  3. If your return is approved, you'll receive detailed return instructions.
  4. Carefully package the item and ship it back using the provided instructions.

Please do not send items back without prior approval.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Processing times may vary depending on your bank or payment provider.

Exchanges

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

We'll gladly replace the item at no additional cost.

Order Cancellations

Orders may be cancelled only before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the standard return procedure.

Return Shipping

If the return is due to our error (incorrect, damaged, or defective item), we will cover the return shipping costs.

For all other returns, customers are responsible for return shipping fees unless otherwise stated.

Shipping fees are non-refundable unless the return results from our mistake.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us as soon as possible and include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We'll resolve the issue promptly by offering a replacement or refund.

Late or Missing Refunds

If you haven't received your refund:

  1. Check your bank account.
  2. Contact your credit card provider.
  3. Contact your bank, as processing times may vary.
  4. If you still haven't received your refund, please contact our support team.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact our customer support team through our Contact page.

We're always happy to help and will do our best to ensure you have a great shopping experience with LARTINOPET.